Total 27 Junior Executive Contract job vacancies in Kuala Lumpur

職位說明；

• 及時、準確、專業地處理所有銷售文件、客戶查詢和請求。
• 作為一個團隊工作，支援銷售營運和庫存管理。
• 向客戶發出報價單和發票。
• 維護與現有客戶的關係並開發新業務。
• 保持店內良好的產品陳列、清潔和整潔。
• 參加產品培訓，不斷學習最新產品資訊。
• 回饋最新的客戶趨勢並向管理層提出銷售想法。
• 及時、專業地跟進客戶訂單。
• 為所有現有和潛在客戶提供卓越的客戶服務。
• 清楚地向客戶解釋和教育客戶產品的功能和優點，同時制定最佳的產品提案或解決方案以適應客戶的預算和生活方式。
• 與同事和管理層密切合作以實現銷售目標。
• 按計畫參加路演。

職位要求：-

• 候選人必須至少擁有小學/中學/SPM/“O”水準；任何領域的文憑/高級/高級/研究生文憑。
• 鼓勵有或沒有經驗的應屆畢業生申請。
• 年輕而精力充沛的人可以長時間工作。
• 所需語言：英語、國語、馬來語。
• 所需技能：優秀的人際溝通能力和基本的電腦技能。
• 必須能夠在周末工作。
• 每週工作 6 天。 OT 可索賠。
• 擁有自己的交通工具，可以在巴生谷地區出發。
• 職缺地點：Jalan Klang Lama, Central I-City, Taman Sri Muda, Setapak Centre, Tropicana Gardens Mall, 3 Damansara, Puchong, Putrajaya - 請註明申請地點。
• 熱衷於在展覽或路演期間全力支持銷售角色的候選人可以申請「銷售遊騎兵」職位。

津貼和福利

• 佣金和獎金
• 中心位置
• 彈性的工作時間
• 團體人身意外險
• 牙科保險
• 視力保險

Key Responsibilities:

* Respond to customer inquiries on Shopee, Lazada, WhatsApp, and Email in a professional and timely manner.

* Resolve customer issues and complaints efficiently and effectively.

* Provide detailed product information and assist customers with their purchases.

* Maintain a high level of product knowledge to provide accurate information to customers.

* Document and track customer interactions and issues using the company’s CRM system.

* Collaborate with other departments to resolve complex customer issues.

* Identify and escalate priority issues to the appropriate channels.

* Continuously improve customer service skills and knowledge through training and feedback.

* Previous experience in a customer service role, preferably in an e-commerce or retail environment.

* Ability to handle multiple customer inquiries simultaneously across different platforms.

* Ability to work well in a team environment and collaborate with colleagues.

* Experience with e-commerce platforms like Shopee and Lazada.

* Proficiency in multiple languages.

* Previous experience working in an electrical store or with electrical products is a plus.

Perks & Benefits

• EPF, SOCSO, EIS
• Annual Leave
• Staff Purchase
• Interest Clubs
• Personal development opportunities

We regret only shortlisted candidates will be notified.

主要職責：

* 專業、及時回覆客戶在 Shopee、Lazada、WhatsApp 和電子郵件上的詢問。

* 有效率、有效地解決客戶問題和投訴。

* 提供詳細的產品資訊並協助顧客購買。

* 維持高水準的產品知識，為客戶提供準確的資訊。

* 使用公司的 CRM 系統記錄和追蹤客戶互動和問題。

* 與其他部門合作解決複雜的客戶問題。

* 確定優先問題並回報給適當的管道。

* 透過培訓和回饋不斷提升客戶服務技能和知識。

* 具有客戶服務經驗，最好是在電子商務或零售環境中。

* 能夠在不同平台同時處理多個客戶查詢。

* 能夠在團隊環境中良好工作並與同事協作。

* 有 Shopee 和 Lazada 等電子商務平台的經驗。

* 精通多種語言。

* 有在電器店或電器產品工作經驗者佳。

津貼和福利

• EPF、SOCSO、EIS
• 年假
• 員工採購
• 興趣俱樂部
• 個人發展機會

我們遺憾的是，只有入圍候選人才會收到通知。

What You'll Do:

• Report directly to Design Manager, conceptualize ideas and innovate designs for exhibition stands, interiors, and event spaces.

• Create 3D visualizations, renderings, technical drawings and detailing to bring concepts to life.

• Ensure designs align with client branding, goals, and project budgets.

• Work closely with the project and production team to oversee the execution of your designs, ensuring quality and accuracy.

• Stay updated on industry trends, materials, and technologies to integrate into your work.

Requirements:

• Bachelor’s Degree or Diploma in Interior Design, Architecture, Industrial Design, or a related field.

• Minimum 1 year related experience.

• On the job training will be provided for fresh graduates.

• Proficiency in 3D modeling and rendering software such as 3ds Max, Adobe Illustrator, SketchUp, Photoshop, AutoCAD, or similar tools.

• Ability to work as a team player and under tight deadlines.

• Experience in the exhibition or events industry is a plus.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)

What You'll Do:

• Report directly to Design Manager, conceptualize ideas and innovate designs for exhibition stands, interiors, and event spaces.

• Create 3D visualizations, renderings, technical drawings and detailing to bring concepts to life.

• Ensure designs align with client branding, goals, and project budgets.

• Work closely with the project and production team to oversee the execution of your designs, ensuring quality and accuracy.

• Stay updated on industry trends, materials, and technologies to integrate into your work.

Requirements:

• Bachelor’s Degree or Diploma in Interior Design, Architecture, Industrial Design, or a related field.

• Minimum 1 year related experience.

• On the job training will be provided for fresh graduates.

• Proficiency in 3D modeling and rendering software such as 3ds Max, Adobe Illustrator, SketchUp, Photoshop, AutoCAD, or similar tools.

• Ability to work as a team player and under tight deadlines.

• Experience in the exhibition or events industry is a plus.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)

Roles & Responsibilities:

• EUC Hardware Support: Install, configure, and troubleshoot End User Computing (EUC) hardware, including PCs, laptops, MacBooks, smartphones, tablets, printers, scanners, and other IT devices.
• Software Installation and Troubleshooting: Install, configure, and troubleshoot Microsoft Windows, Microsoft Office, and other client applications.
• Device Setup and Imaging: Create and maintain system images, deploy software, and support the setup of new devices.
• Critical Software Deployment: Support the deployment of software centers, antivirus agents, and other critical software solutions.
• Asset Management: Provide asset disposal services in compliance with organizational processes and procedures.
• Hardware Inventory Reporting: Assist in capturing and maintaining hardware inventory data for accurate reporting.
• Project Support: Assist with EUC hardware and software-related projects, including planning, implementation, and troubleshooting.
• End-User Technical Support: Deliver technical support to end-users via in-person interactions, phone, email, and remote access, ensuring timely issue resolution.
• Support Request Management: Document and track support requests to ensure proper resolution and follow-up.
• Collaboration with IT Teams: Work closely with IT teams to resolve end-user issues and enhance productivity.

Requirements:

• Qualifications: Diploma or Bachelor’s degree in Computer Science, IT, or Engineering (Computer/Telecommunications).
• Experience: At least 2 years of experience in IT support, with proven skills in troubleshooting, testing, and repairing hardware/software.
• Technical Knowledge: Proficient in Microsoft desktop applications (Word, Excel, PowerPoint, Outlook) and Windows OS.
• Communication Skills: Strong interpersonal and communication skills, with the ability to explain technical concepts clearly.
• Work Environment Adaptability: Ability to work in fast-paced environments and adapt to customer needs.
• Independent Work: Capable of working independently and taking ownership of assigned tasks.

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location
• Medical insurance
• Personal development opportunities

Required Skill(s):

1. 1. Able to support the overall planning of the management and administrative tasks.
   2. Able to maintain friendly and professional relationships with all stakeholders.
   3. To organize employee engagement activities / events.
   4. Able to work and communicate effectively with internal and external parties.
   5. Good written and spoken communication skills, especially able to inform and advise others clearly.
   6. Proficiency in both written and spoken English and Bahasa Malaysia.
   7. Any other assignments by the management from time to time.

Requirements:

1. 1. Bachelor’s Degree in Human Resource/ Business IT or other related fields.
   2. Willing to be based in Pandan Perdana, Kuala Lumpur.

Perks & Benefits

• Nearby public transport
• Central location
• Personal leave
• Personal development opportunities

Roles & Responsibilities:

• EUC Hardware Support: Install, configure, and troubleshoot End User Computing (EUC) hardware, including PCs, laptops, MacBooks, smartphones, tablets, printers, scanners, and other IT devices.
• Software Installation and Troubleshooting: Install, configure, and troubleshoot Microsoft Windows, Microsoft Office, and other client applications.
• Device Setup and Imaging: Create and maintain system images, deploy software, and support the setup of new devices.
• Critical Software Deployment: Support the deployment of software centers, antivirus agents, and other critical software solutions.
• Asset Management: Provide asset disposal services in compliance with organizational processes and procedures.
• Hardware Inventory Reporting: Assist in capturing and maintaining hardware inventory data for accurate reporting.
• Project Support: Assist with EUC hardware and software-related projects, including planning, implementation, and troubleshooting.
• End-User Technical Support: Deliver technical support to end-users via in-person interactions, phone, email, and remote access, ensuring timely issue resolution.
• Support Request Management: Document and track support requests to ensure proper resolution and follow-up.
• Collaboration with IT Teams: Work closely with IT teams to resolve end-user issues and enhance productivity.

Requirements:

• Qualifications: Diploma or Bachelor’s degree in Computer Science, IT, or Engineering (Computer/Telecommunications).
• Experience: At least 2 years of experience in IT support, with proven skills in troubleshooting, testing, and repairing hardware/software.
• Technical Knowledge: Proficient in Microsoft desktop applications (Word, Excel, PowerPoint, Outlook) and Windows OS.
• Communication Skills: Strong interpersonal and communication skills, with the ability to explain technical concepts clearly.
• Work Environment Adaptability: Ability to work in fast-paced environments and adapt to customer needs.
• Independent Work: Capable of working independently and taking ownership of assigned tasks.

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location
• Medical insurance
• Personal development opportunities

What You'll Do:

• Report directly to Design Manager, conceptualize ideas and innovate designs for exhibition stands, interiors, and event spaces.

• Create 3D visualizations, renderings, technical drawings and detailing to bring concepts to life.

• Ensure designs align with client branding, goals, and project budgets.

• Work closely with the project and production team to oversee the execution of your designs, ensuring quality and accuracy.

• Stay updated on industry trends, materials, and technologies to integrate into your work.

Requirements:

• Bachelor’s Degree or Diploma in Interior Design, Architecture, Industrial Design, or a related field.

• Minimum 1 year related experience.

• On the job training will be provided for fresh graduates.

• Proficiency in 3D modeling and rendering software such as 3ds Max, Adobe Illustrator, SketchUp, Photoshop, AutoCAD, or similar tools.

• Ability to work as a team player and under tight deadlines.

• Experience in the exhibition or events industry is a plus.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)

你會做什麼：

• 直接向設計經理報告，構思想法並創新展台、室內和活動空間的設計。

• 創建3D 視覺化、渲染、技術圖和細節，將概念變為現實。

• 確保設計符合客戶品牌、目標和專案預算。

• 與專案和生產團隊密切合作，監督設計的執行，確保品質和準確性。

• 隨時了解產業趨勢、材料和技術，以融入您的工作。

我們正在尋找什麼：

• 室內設計、建築、工業設計或相關領域的學士學位或文憑。

• 至少1 年相關經驗。

• 將為應屆畢業生提供在職訓練。

• 熟練使用3D 建模和渲染軟體，例如3ds Max、Adobe Illustrator、SketchUp、Photoshop、AutoCAD 或類似工具。

• 能夠在緊迫的期限內進行團隊合作。

• 有展覽或活動產業經驗者優先。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）

職責：

1.直播帳號管理：

• 監督直播帳戶的日常運作。
• 安排直播會話並確保及時執行。
• 與直播主協調規劃和準備內容。
• 監控直播的品質以及是否符合公司標準。

2. 收入和績效責任：

• 追蹤和分析直播的關鍵績效指標 (KPI)。
• 制定並實施策略以增加收視率和參與度。
• 優化內容和促銷活動以推動收入成長。
• 進行績效審查並為管理層產生報告。

3、營運支援：

• 協助營運經理規劃和協調直播活動。
• 與行銷、銷售和產品團隊合作，使直播活動與整體業務目標保持一致。
• 確保直播設備和軟體的正確設定和功能。

4. 培訓與發展：

• 提供持續的回饋和指導以提高績效。

5. 行政任務：

• 維護直播時間表和績效指標的準確記錄
• 處理特殊活動或促銷活動的後勤和協調。
• 確保遵守與直播相關的法律和監管要求。

資格：

• 行銷、大眾傳播或相關領域的文憑或學士學位。
• 在電子商務營運、直播或數位行銷方面擁有豐富的經驗。
• 強大的分析能力，能夠解釋數據並做出明智的決策。
• 出色的組織能力和多任務處理能力。
• 有效的溝通和人際交往能力。
• 熟練直播軟體和工具。
• 精通中文將成為與中國利害關係人打交道的優勢。
• 能夠在快節奏的環境中工作並在緊迫的期限內完成任務。

首選技能：

• 擁有管理電子商務平台和工具的經驗。
• 了解社群媒體趨勢和最佳實踐。
• 創造性思考和解決問題的能力。

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 醫療保險

Responsibilities:

1. Live Streaming Account Management:

• Oversee the day-to-day operations of live streaming accounts.
• Schedule live streaming sessions and ensure timely execution.
• Coordinate with live streaming hosts to plan and prepare content.
• Monitor live streaming for quality and compliance with company standards.

2. Revenue and Performance Responsibility:

• Track and analyze key performance indicators (KPIs) for live streaming.
• Develop and implement strategies to increase viewership and engagement.
• Optimize content and promotional activities to drive revenue growth.
• Conduct performance reviews and generate reports for management.

3. Operational Support:

• Assist the Operations Manager in planning and coordinating live streamingcampaigns.
• Collaborate with marketing, sales, and product teams to align live streaming activities with overall business goals.
• Ensure proper setup and functionality of live streaming equipment and software.

4. Training and Development:

• Provide ongoing feedback and coaching to improve performance.

5. Administrative Tasks:

• Maintain accurate records of live streaming schedules and performance metrics
• Handle logistics and coordination for special events or promotions.
• Ensure compliance with legal and regulatory requirements related to live streaming.

Qualifications:

• Diploma or Bachelor degree in Marketing, Mass Communications, or related field.
• Proven experience in eCommerce operations, live streaming, or digital marketing.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Excellent organizational and multitasking abilities.
• Effective communication and interpersonal skills.
• Proficiency in live streaming software and tools.
• Proficiency in Chinese language will be an advantage point in order to deal with stakeholders from China.
• Ability to work in a fast-paced environment and meet tight deadlines.

Preferred Skills:

• Experience in managing eCommerce platforms and tools.
• Knowledge of social media trends and best practices.
• Creative thinking and problem-solving skills.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Medical insurance

職位要求：

• 根據排班表協助，24小時待命，在商定的時間內處理相關區域內的故障。
• 進行現場幹預，恢復和糾正故障設備，使設備功能恢復到規定的商定指標內。
• 在參與網路故障、預防性維護和其他活動期間，按照要求執行組裝工活動，包括按照商定的品質和時間表進行服務交付活動。
• 管理所有發出的工作單，並在允許的時間內有效管理其開啟和關閉。
• 執行了所需的例行預防性維護、CA、RF、WO、MR 更新以及網路元素的所有相關工作均在商定的時間表內。
• 在商定的時間內，在上級指定和指示的職責範圍內處理客戶投訴。
• 在相關日誌和系統中記錄所有 TT 日誌要求、時間表和所有報告，並確保所有資料始終準確更新。
• 執行所有商定的改進措施以提高團隊績效。
• 在每次工作完成之前、期間和之後，按照所需的指南和要求（包括現場訪問和監督），在維護良好且安全的工作場所以安全的方式執行工作活動。
• 透過根據專案要求執行所需的商定活動，支援根據商定的工作範圍和所需的時間表執行和實施專案。
• 透過識別潛在危險並提出糾正措施以減輕危險，確保所有場所處於良好和安全的工作環境。
• 確保所有站點都得到適當保護，並透過確保只有授權人員才能透過規定流程進入站點場所來控制對站點的存取。
• 根據專案要求，支援現場存取和金鑰管理，並在必要時陪同第三方現場活動。
• 遵守並實施公司的 EHS 政策，包括：
• 了解公司的 OSHE 以及其工作區域中的危險/方面及其風險/影響。
• 對自己以及可能因工作中的行為或疏忽而受到影響的其他人的安全和健康採取合理的照顧。
• 配合雇主或任何其他人履行 OSHA 1994 或據此制定的任何法規對雇主或其他人施加的任何職責或要求。
• 始終穿戴或使用雇主提供的任何防護設備或服裝，以防止其安全和健康面臨風險。
• 遵守其雇主或任何其他人根據 OSHA 1994 或任何其他規定制定的任何關於 OSHE 的指示或措施

津貼和福利

• 津貼（旅費、交通費等）
• 醫療保險
• 年假
• 病假

職責：

• 執行輔助功能以協助管理陳列室。
• 以令人愉悅且有吸引力的方式展示陳列室產品和商品。
• 回答並回覆客戶有關展廳產品的詢問。
• 向客戶展示陳列室產品以進行強行銷售。
• 幫助客戶找到他們的產品。
• 維護和管理陳列室場地整潔乾淨。
• 遵循並執行展廳的開放和關閉時間表。
• 協助和協調其他陳列室工作人員和助理。
• 協助展廳管理人員執行行政任務。

要求 ：

• 擁有至少兩 (2) 至三 (3) 年相關領域的工作經驗。
• 靈活，耐心，有上進心，工作態度積極，能促進團隊合作。
• 良好的人際溝通和溝通能力。
• 能夠獨立工作。
• 由於需要旅行，因此擁有自己的交通工具
• 能夠在最少的監督下確定優先順序、組織和協調。
• 候選人可以立即開始工作。

津貼和福利

• 個人發展機會

Responsibilities :

• Execute assistance functions to help manage a showroom.
• Display showroom products and merchandize in a pleasing and attractive manner.
• Answer and respond to customer inquiries on showroom products.
• Demonstrate showroom products to the customers to hard sell.
• Assist customers in locating their products.
• Maintain and manage showroom premises neat and clean.
• Follow and implement schedule of opening and closing of showroom.
• Assist and coordinate with other showroom staff and assistants.
• Assist showroom management in their administrative tasks.

Requirements :

• Possess minimum two (2) to three (3) years working experience in related fields.
• Flexible, patient, self-motivated with positive working attitude and able to foster team work.
• Good interpersonal and communication skills.
• Able to work independently.
• Possess own transport as travel is required
• Able to prioritize, organize and co-ordinate with minimum supervision.
• Candidates can start work immediately. 

Perks & Benefits

• Personal development opportunity

We are seeking an enthusiastic and result-driven Education Counselor with a strong background in sales and marketing to join our team. As an Education Counselor, you will be responsible for promoting our educational programs, reaching out to potential students, and guiding them through the enrollment process.

Key Responsibilities

• • Promote our educational programs to prospective students and their parents through various marketing channels
  • Conduct personalized counselling to understand the needs and goals of students and assist them in making informed decisions
  • Develop and maintain a network of potential students through leads generation and follow up activities
  • Stay up to date with the latest educational trends and market insight by performing market analysis and research on competitor
  • Maintain a high standard of customer service throughout the enrollment process. 

General Requirements

• • Candidate from other education background such as Degree, Diploma or SPM with proven experience as telemarketer or similar sales/ customer service role are welcome to apply.
  • Able to maintain friendly and professional relationships with all stakeholders.
  • Working experience in a higher education institution or in marketing/sales would be an advantage.
  • Able to perform under stressful and tight-deadline situations.
  • Excellent communication skills.
  • Persistent and result-oriented.
  • Patient and able to handle customer rejection.
  • Working hours: 8.30am -6pm (5 days/ week)

Perks & Benefits

• Nearby public transport
• Personal leave
• Personal development opportunities

Required Skill(s):

1. 1. Able to support the overall planning of the management and administrative tasks.
   2. Able to maintain friendly and professional relationships with all stakeholders.
   3. To organize employee engagement activities / events.
   4. Able to work and communicate effectively with internal and external parties.
   5. Good written and spoken communication skills, especially able to inform and advise others clearly.
   6. Proficiency in both written and spoken English and Bahasa Malaysia.
   7. Any other assignments by the management from time to time.

Requirements:

1. 1. Bachelor’s Degree in Human Resource/ Business IT or other related fields.
   2. Willing to be based in Pandan Perdana, Kuala Lumpur.

Perks & Benefits

• Nearby public transport
• Central location
• Personal leave
• Personal development opportunities

JOB SCOPE & RESPONSIBILITIES

•Maintaining diaries and arrangement appointments

•Setup and organize event or meeting

•Arrange booking inclusive all personal matter and office matter

•Liaising with relevant organization or clients when needed

•Organize movement drivers and arrange schedule daily/monthly

•Assist on handling personal matter or office matter

•Assist on all administration work and assist others department

JOB REQUIREMENTS

•Good in communication skills

•Can work multitask and fast learner

•Can work under pressure and good in punctuality

•Willing to work overtime

JOB QUALIFICATION

•Minimum with Diploma in Corporate Admin, Office Management, Secretarial Admin or any equivalent

•Minimum with 2 years working experience as Personal Assistant

•Good knowledge in secretarial work and protocol rules

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Sabbatical leave
• Personal development opportunities
• Paid training and development

We are seeking an enthusiastic and result-driven Education Counselor with a strong background in sales and marketing to join our team. As an Education Counselor, you will be responsible for promoting our educational programs, reaching out to potential students, and guiding them through the enrollment process.

Key Responsibilities

• • Promote our educational programs to prospective students and their parents through various marketing channels
  • Conduct personalized counselling to understand the needs and goals of students and assist them in making informed decisions
  • Develop and maintain a network of potential students through leads generation and follow up activities
  • Stay up to date with the latest educational trends and market insight by performing market analysis and research on competitor
  • Maintain a high standard of customer service throughout the enrollment process. 

General Requirements

• • Candidate from other education background such as Degree, Diploma or SPM with proven experience as telemarketer or similar sales/ customer service role are welcome to apply.
  • Able to maintain friendly and professional relationships with all stakeholders.
  • Working experience in a higher education institution or in marketing/sales would be an advantage.
  • Able to perform under stressful and tight-deadline situations.
  • Excellent communication skills.
  • Persistent and result-oriented.
  • Patient and able to handle customer rejection.
  • Working hours: 8.30am -6pm (5 days/ week)

Perks & Benefits

• Nearby public transport
• Personal leave
• Personal development opportunities

工作範圍和職責

•維護日記和安排約會

•設定和組織活動或會議

•安排預訂，包括所有個人事務和辦公室事務

•需要時與相關組織或客戶聯絡

•組織出行司機並安排每日/每月的行程

•協助處理個人事務或辦公室事務

•協助所有行政工作並協助其他部門

職位要求

•良好的溝通能力

•能夠同時處理多項任務並快速學習

•能在壓力下工作並且守時

•願意加班

任職資格

•至少擁有企業管理、辦公室管理、秘書管理或任何同等學歷文憑

•至少有 2 年私人助理工作經驗

•熟悉秘書工作和禮賓規則

津貼和福利

• 員工股權
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 醫療保險
• 休假
• 個人發展機會
• 有薪培訓和發展

Position: Executive – Call Centre/Contact Centre

Location: Bangsar

Job Highlights

• • Close to LRT/MRT station
  • Specially looking for talented candidates
  • Start ASAP

Job Responsibilities:

• • To provide a high level of customer service experience when attending to customers' request, inquiries and complaints within the turn-around-time.
  • To provide first call resolution in an effective and timely manner.
  • To handle customer inquiries in an efficient, courteous and professional manner.
  • Able to work both independently in a team environment by supporting team members in the absence on customer follow up i.e. ownership.

Job Requirement:

• • Bachelor's Degree/Diploma in any related discipline.
  • Experience in Customer Service/Call Centre/Credit Card Sales/ Banking or financial industry background will be an added advantage. However, fresh graduates are also welcome to apply
  • Computer literate and proficient in Microsoft Office.
  • Fluent in conversing in both English and Bahasa Melayu.
  • Able to start immediately is an added advantage.
  • 5-day work week with the ability to work on shift rotations on weekends and public holidays. (Selected candidates will be entitled for rest day and off day on alternate basis)
  • A strong team player with good etiquette.
  • Successful candidate will be based at Bangsar Office.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Casual dress code
• Medical insurance

Key Responsibilities:

• Efficient Client Support:
  • Provide timely, accurate responses to client inquiries via hotline, email, and live chat.
  • Maintain professionalism and empathy in every interaction, delivering world-class service.
• Complaint Management & Resolution:
  • Investigate and resolve customer complaints by coordinating with internal teams.
  • Proactively escalate critical issues and keep clients informed throughout the resolution process.
• Customer Feedback & Advocacy:
  • Gather and analyze customer feedback to identify trends and pain points.
  • Act as a vital link between clients and our business, suggesting improvements to senior management.
• Enhancing Customer Satisfaction & Loyalty:
  • Develop and implement strategies to boost customer satisfaction through personalized engagement and educational resources.
  • Cultivate strong relationships by anticipating client needs and offering tailored support.

Requirements:

• Experience: Minimum of 2 years in client servicing and account management, preferably in payment services or eCommerce marketplaces.
• Industry Knowledge: Strong understanding of payment processing, online marketplaces, and related regulatory environments.
• Results-Driven: Focus on achieving business targets and delivering measurable results through effective customer relationship management.
• Customer-Centric: Consistently strive to exceed expectations and drive customer loyalty.
• Communication Skills: Excellent verbal and written communication abilities in English; capacity to convey complex information clearly and concisely.
• Relationship Building: Proven ability to establish and nurture strong rapport with clients, building trust and fostering long-term partnerships.
• Adaptability: Demonstrated adaptability to changing circumstances and eagerness to learn new skills and technologies in a rapidly evolving industry.
• Problem-Solving: Responsible and proactive approach to problem-solving; resilience in challenging situations with a commitment to innovative solutions.
• Education: Tertiary education or higher in a relevant field (Business Administration, Finance, Marketing, etc.).
• Language Proficiency: Strictly looking for a Mandarin speaker with good English proficiency.

Benefits:

1. Annual Leave: 12 days (<5 years); 16 days (>5 years)
2. Medical Leave: 14 days (<2 years); 18 days (2-5 years); 22 days (>5 years)
3. Hospitalization Leave: 60 days
4. Maternity / Paternity Leave: 98 / 7 days per confinement
5. Outpatient (Normal GP): Unlimited
6. Outpatient (Specialist)
7. Hospitalization & Surgical
8. Group Term Life / PA Insurance

主要職責：

• 高效率的客戶支援：
  • 透過熱線、電子郵件和即時聊天，及時、準確地回覆客戶的詢問。
  • 在每次互動中保持專業和同理心，提供世界一流的服務。
• 投訴管理與解決：
  • 透過與內部團隊協調來調查並解決客戶投訴。
  • 主動回報關鍵問題並在整個解決過程中隨時向客戶通報情況。
• 客戶回饋與宣傳：
  • 收集並分析客戶回饋，以確定趨勢和痛點。
  • 作為客戶和我們業務之間的重要紐帶，為高階管理層提出改進建議。
• 提高客戶滿意度和忠誠度：
  • 制定並實施策略，透過個人化參與和教育資源來提高客戶滿意度。
  • 透過預測客戶需求並提供量身定制的支援來培養牢固的關係。

要求：

• 經驗：至少 2 年客戶服務和帳戶管理經驗，最好是在支付服務或電子商務市場。
• 產業知識：對支付處理、線上市場和相關監管環境有深入的了解。
• 結果驅動：專注於透過有效的客戶關係管理實現業務目標並提供可衡量的結果。
• 以客戶為中心：不斷努力超越期望並提高客戶忠誠度。
• 溝通能力：優秀的英語口頭和書面溝通能力；清晰、簡潔地傳達複雜訊息的能力。
• 建立關係：具備與客戶建立和培養牢固關係、建立信任和培養長期合作關係的能力。
• 適應能力：表現出對不斷變化的環境的適應能力，以及在快速發展的行業中學習新技能和技術的渴望。
• 解決問題：負責任且積極主動地解決問題；在充滿挑戰的情況下保持韌性，並致力於創新解決方案。
• 教育背景：相關領域的高等教育或更高學歷（工商管理、金融、行銷等）。
• 語言能力：嚴格尋找能說普通話且英語能力良好的人。

1. 福利待遇：年假：12天（<5年）； 16 天（>5 年）
2. 病假：14天（<2年）； 18天（2-5年）； 22 天（>5 年）
3. 住院假：60天
4. 產假/陪產假：每次生產 98 天 / 7 天
5. 門診（一般全科醫生）：無限制
6. 門診（專科）
7. 住院及手術
8. 團體定期壽險/PA 保險

Job Brief:

We are seeking a detail-oriented and analytical Data Analyst to join our team. The ideal candidate will possess strong analytical skills, proficiency in data analysis tools, and a passion for uncovering actionable insights from complex datasets. 

Job Responsibilities:

• Prepare and maintain database, sales reports, records, and documentation.
• Collect and analyze data from various sources to support business decisions.
• Prepare reports, dashboards, and visualizations to present insights.
• Perform data cleaning and ensure data accuracy and integrity.
• Assist in customer inquiries, providing product information, resolving issues, and ensuring a high level of customer satisfaction
•  Assist the sales team with administrative tasks

Job Requirements:

• Diploma or Degree in Data Analytics, or a related field.
• Good communication skills in English, Mandarin is a plus.
• Fresh graduates are welcome to apply.
• Detail oriented and multitasking abilities.
• Proficiency in Microsoft Office and CRM software.

JOB PURPOSE

This role acts as the liaison between our client and customers to recover debts and resolve outstanding payments. Duties include communicating with customers via telephone, negotiating payment plans with owing customers, and enacting payment plans to clear their debts. Accomplished Tele-Collection Agents require high customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts to mitigate financial losses.

JOB ACCOUNTABILITIES / KEY RESULT AREA

• Make outbound calls to delinquent customers to negotiate for payment.
• Receive inbound calls (which is related to unblocking of devices or recovery related matters) and to negotiate payment arrangement with the customer.
• To proceed with the unblocking request (if applicable/necessary).
• Update systems on calls made and actions take for each customer.
• Any other Ad-hoc matters

MINIMUM ESSENTIAL QUALIFICATIONS & COMPETENCIES

Formal Education

High School Certificate (or) Diploma/Bachelor’s degree

Work Experience

Total Work Experience: 1 to 3 years of strong and solid background in sales, customer service, or call centre service. Previous collection experience will be advantageous.

Language Proficiencies

Fluent in the English and Malay Language (written and spoken). Candidates who can converse in Mandarin or/plus Local Chinese dialects will be advantageous.