Alibaba.com Account Manager Support - Part-time
Part-time
Fresh/Entry Level
3 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as an Alibaba.com Service Specialist (Key Account). In this role, you will have the opportunity to work closely with Alibaba.com, providing th
We are seeking a highly motivated and customer-focused individual to join our team as an Alibaba.com Service Specialist (Key Account). In this role, you will have the opportunity to work closely with Alibaba.com, providing them with exceptional support to help client's manage their account effectively. This position offers a fantastic learning opportunity with exposure to Alibaba.com, contributing to personal growth and career advancement.
Responsibilities:
- Commission structure in place for successful account renewals, offering additional income.
- Expand relationship with existing customers by continuously proposing solutions that meet their objectives.
- Opportunity to collaborate directly with Alibaba, gaining valuable insights into their operations and fostering understanding of e-commerce.
- Fantastic learning opportunity with exposure to Alibaba, contributing to personal growth and career advancement.
- Assist clients in managing their accounts.
- Engage with clients via various channels to promptly and satisfactorily resolve their issues.
- Proactively handle clients’ objections, providing appropriate solutions and alternatives.
- Provide operational support to sales teams, ensuring exceptional service delivery.
- Conduct onboarding calls, collect necessary information, and meet deadlines efficiently.
- Stay up-to-date with new features, products, and service on Alibaba platform.
- Advise clients on promotional activities, online events, webinars, and training sessions.
- Provide training and guidance on operating the Alibaba platform effectively.
- Perform data analysis and conduct performance reviews to identify improvement areas.
- Ability to provide training and guidance to clients on platform usage.
- Seize growth opportunities for clients based on performance evaluation.
Requirements :
- Candidates must possess at least a Diploma or Degree in Computer Science / Information Technology, Advertising / Media Studies, Marketing, Business Studies / Administration / Management, or equivalent.
- Fresh graduates are encouraged to apply.
- Fluent in English, Malay, and Mandarin dialects would be an additional advantage.
- Knowledge of online technologies and their use in delivering customer and business benefits.
- Strong team player with excellent interpersonal
- Good organizational skills and time management.
- Take the initiative to learn and complete the tasks assigned.
Perks & Benefits
- Nearby public transport
- Casual dress code
- Free snacks / Happy hours
- Personal leave
Inno Hub (MY) Sdn Bhd is a full-service digital marketing agency, empowering global business connectivity through digitalization in South East Asia, with a presence in Malaysia, Singapore, and Vietnam.
Our Startup Journey
It is the era of digital where small business & startups can leverage their playing ground in digital marketing to start their business smartly and efficiently. To make the presence online, digital marketing and its essential tools can be your best guide, and we are here to aid you through the journey. FiveDot launched as a small startup in Malaysia with the success of our client in mind. With immense experience, five industry experts come together to provide exceptional & result-driven digital marketing services to Malaysian small business & startups alike.
Digital Marketing Company in Malaysia
The adapting changes in the market are heating digital marketing among businesses which is why FiveDot, a local Digital Marketing Agency startup is here to help you out. The services of e-commerce management, SEO, and website design is all you need to set up the business online accurately. We make sure to use the knowledge and skills with making your business successfully online. Together, we combat the challenges & hardships in these journey of digital marketing.
More Than Just Another Digital Marketing Company
We want to be more than just a digital marketing company that delivers result like a machine. Our values make us more humane. We uphold our values in every aspect of our company, from operational activities to the people, shared & expressed by our team to our customer & communities. The core values that makes FiveDot exist today is that we care for every single detail in each project. Working on each of them just like how we build our business from the ground, with hearts & souls. No shortcut or smart tricks, purely genuine approach.
