Total 21 Quality Assurance / Control job vacancies in Sepang, Selangor

**Job Title: Account Assistant**

**Responsibilities:**

• Execute full accounting functions in Accounts Receivable (AR) and various reconciliations.
• Ensure timely, quality, and deadline adherence in all accounting tasks.
• Handle general accounting functions and administrative duties.
• Manage data entry and maintain accurate accounting records.
• File and organize accounts documents for efficient record-keeping.
• Prepare ad-hoc reports as assigned by superiors.
• Collaborate with customers to resolve disputes and outstanding invoices.
• Verify staff claims for compliance with company policies.
• Monitor delivery schedules, including contingency planning.
• Follow up on long-overdue debts, ensuring proper communication with the business team for vital recovery actions.

**Requirements:**

• Possess a can-do attitude, self-motivation, attention to detail, and excellent self learning skills.
• Hold a degree in Accounting or LCCI Diploma.
• Demonstrate good interpersonal and communication skills.
• Capable of working independently.
• Proficient in MS Excel and computer literate.
• Full-time position(s) available.

If you meet the requirements and are eager to contribute, we welcome you to apply for this challenging and rewarding position.

**Benefits:**

• Annual Performance Bonus (performance-dependent)
• Medical Benefits
• Company Trip
• Group Insurance

**Job Title: Account Assistant**

**Responsibilities:**

• Execute full accounting functions in Accounts Receivable (AR) and various reconciliations.
• Ensure timely, quality, and deadline adherence in all accounting tasks.
• Handle general accounting functions and administrative duties.
• Manage data entry and maintain accurate accounting records.
• File and organize accounts documents for efficient record-keeping.
• Prepare ad-hoc reports as assigned by superiors.
• Collaborate with customers to resolve disputes and outstanding invoices.
• Verify staff claims for compliance with company policies.
• Monitor delivery schedules, including contingency planning.
• Follow up on long-overdue debts, ensuring proper communication with the business team for vital recovery actions.

**Requirements:**

• Possess a can-do attitude, self-motivation, attention to detail, and excellent self learning skills.
• Hold a degree in Accounting or LCCI Diploma.
• Demonstrate good interpersonal and communication skills.
• Capable of working independently.
• Proficient in MS Excel and computer literate.
• Full-time position(s) available.

If you meet the requirements and are eager to contribute, we welcome you to apply for this challenging and rewarding position.

**Benefits:**

• Annual Performance Bonus (performance-dependent)
• Medical Benefits
• Company Trip
• Group Insurance

Responsibility:

1)      Project Development

• Development of equipment, jig and tool drawings.
• Testing to check the suitability of the products together with Production Engineer.
• Preparation of customer’s documentation.
• Etc.

2)      Production Process

• Setup new production method and process.
• Monitor and improve the current production method and process.
• Monitor in-process product in production area to ensure quality products are delivered to the customers.
• Record and analyze the production rejection rate on all items.
• Etc.

3)      Quality Issue and Improvement

• To investigate customer complaints and non-conformance issues arise (internal
• To develop, recommend and monitor corrective and preventive actions
• Preparation of document which is required by customer.
• Preparation of quality control plan, PFMEA and etc.
• Keep records of quality reports, statistical reviews and relevant documentation.
• Promote quality awareness and commitment to quality across the company and ensure all employees follow the quality requirements.
• Etc.

4)      Incoming & Outgoing Quality Documents

• Managing the incoming quality documents, ie COA, COC, Incoming Raw Material & Goods Check Sheet, etc.
• Preparation of Outgoing Quality Check Sheet.
• Etc.

5)      Calibration of Equipment, Jigs & Tools

• Monitor the schedule of calibration.
• Ensure the relevant parties are using the calibrated equipment, jig & tool and keep it properly.
• Etc.

6)      ISO Documentation and Audit Process

• Review and update relevant quality system procedures and work instructions.
• To coordinate and support on-site internal and external audits.
• To evaluate audit findings and implement appropriate corrective actions.

7)      Chemical Substances Management

• Consolidate the relevant information and documents, ie. ROHS report, ICP report, SOC report of the materials.
• Submission of relevant report to the customer.
• In charge of chemical handling & abnormalities.
• Ensure chemical management awareness on the shop floor.

8)      Any other tasks assigned by the Management from time to time.

Authority:

1. Release of new inspection jig.
2. Release of the calibrated measuring equipment.
3. Release of finished goods.
4. Suspend and stop the production process due to nonconformity and abnormality found.
5. Decide the action on the rejected parts that have a rejection rate is less than 3%.
6. Acknowledgement of Incoming Raw Material & Goods Check Sheet.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Medical insurance
• Personal leave

**Job Title: Account Assistant**

**Responsibilities:**

• Execute full accounting functions in Accounts Receivable (AR) and various reconciliations.
• Ensure timely, quality, and deadline adherence in all accounting tasks.
• Handle general accounting functions and administrative duties.
• Manage data entry and maintain accurate accounting records.
• File and organize accounts documents for efficient record-keeping.
• Prepare ad-hoc reports as assigned by superiors.
• Collaborate with customers to resolve disputes and outstanding invoices.
• Verify staff claims for compliance with company policies.
• Monitor delivery schedules, including contingency planning.
• Follow up on long-overdue debts, ensuring proper communication with the business team for vital recovery actions.

**Requirements:**

• Possess a can-do attitude, self-motivation, attention to detail, and excellent self learning skills.
• Hold a degree in Accounting or LCCI Diploma.
• Demonstrate good interpersonal and communication skills.
• Capable of working independently.
• Proficient in MS Excel and computer literate.
• Full-time position(s) available.

If you meet the requirements and are eager to contribute, we welcome you to apply for this challenging and rewarding position.

**Benefits:**

• Annual Performance Bonus (performance-dependent)
• Medical Benefits
• Company Trip
• Group Insurance

**職位名稱：客戶助理**

**職責：**

• 在應收帳款 (AR) 和各種對帳中執行完整的會計功能。
• 確保所有會計任務按時、按質、按期限完成。
• 處理一般會計職能和行政職責。
• 管理資料輸入並維護準確的會計記錄。
• 歸檔和組織帳戶文件以有效保存記錄。
• 根據上級的指示準備臨時報告。
• 與客戶合作解決爭議和未付發票。
• 核實員工聲明是否符合公司政策。
• 監控交付時間表，包括應急計劃。
• 跟進長期逾期的債務，確保與業務團隊進行適當的溝通，以採取重要的追償行動。

**要求：**

• 擁有積極進取的態度、自我激勵、注重細節和優秀的自學能力。
• 持有會計學位或 LCCI 文憑。
• 表現出良好的人際溝通和溝通技巧。
• 有獨立工作能力。
• 精通 MS Excel 並具備電腦知識。
• 提供全職職位。

如果您符合要求並渴望做出貢獻，我們歡迎您申請這個充滿挑戰且回報豐厚的職位。

**好處：**

• 年度績效獎金（取決於績效）
• 醫療福利
• 公司旅行
• 團體保險

**職位名稱：客戶助理**

**職責：**

• 在應收帳款 (AR) 和各種對帳中執行完整的會計功能。
• 確保所有會計任務按時、按質、按期限完成。
• 處理一般會計職能和行政職責。
• 管理資料輸入並維護準確的會計記錄。
• 歸檔和組織帳戶文件以有效保存記錄。
• 根據上級的指示準備臨時報告。
• 與客戶合作解決爭議和未付發票。
• 核實員工聲明是否符合公司政策。
• 監控交付時間表，包括應急計劃。
• 跟進長期逾期的債務，確保與業務團隊進行適當的溝通，以採取重要的追償行動。

**要求：**

• 擁有積極進取的態度、自我激勵、注重細節和優秀的自學能力。
• 持有會計學位或 LCCI 文憑。
• 表現出良好的人際溝通和溝通技巧。
• 有獨立工作能力。
• 精通 MS Excel 並具備電腦知識。
• 提供全職職位。

如果您符合要求並渴望做出貢獻，我們歡迎您申請這個充滿挑戰且回報豐厚的職位。

**好處：**

• 年度績效獎金（取決於績效）
• 醫療福利
• 公司旅行
• 團體保險

**職位名稱：客戶助理**

**職責：**

• 在應收帳款 (AR) 和各種對帳中執行完整的會計功能。
• 確保所有會計任務按時、按質、按期限完成。
• 處理一般會計職能和行政職責。
• 管理資料輸入並維護準確的會計記錄。
• 歸檔和組織帳戶文件以有效保存記錄。
• 根據上級的指示準備臨時報告。
• 與客戶合作解決爭議和未付發票。
• 核實員工聲明是否符合公司政策。
• 監控交付時間表，包括應急計劃。
• 跟進長期逾期的債務，確保與業務團隊進行適當的溝通，以採取重要的追償行動。

**要求：**

• 擁有積極進取的態度、自我激勵、注重細節和優秀的自學能力。
• 持有會計學位或 LCCI 文憑。
• 表現出良好的人際溝通和溝通技巧。
• 有獨立工作能力。
• 精通 MS Excel 並具備電腦知識。
• 提供全職職位。

如果您符合要求並渴望做出貢獻，我們歡迎您申請這個充滿挑戰且回報豐厚的職位。

**好處：**

• 年度績效獎金（取決於績效）
• 醫療福利
• 公司旅行
• 團體保險

**職位名稱：客戶助理**

**職責：**

• 在應收帳款 (AR) 和各種對帳中執行完整的會計功能。
• 確保所有會計任務按時、按質、按期限完成。
• 處理一般會計職能和行政職責。
• 管理資料輸入並維護準確的會計記錄。
• 歸檔和組織帳戶文件以有效保存記錄。
• 根據上級的指示準備臨時報告。
• 與客戶合作解決爭議和未付發票。
• 核實員工聲明是否符合公司政策。
• 監控交付時間表，包括應急計劃。
• 跟進長期逾期的債務，確保與業務團隊進行適當的溝通，以採取重要的追償行動。

**要求：**

• 擁有積極進取的態度、自我激勵、注重細節和優秀的自學能力。
• 持有會計學位或 LCCI 文憑。
• 表現出良好的人際溝通和溝通技巧。
• 有獨立工作能力。
• 精通 MS Excel 並具備電腦知識。
• 提供全職職位。

如果您符合要求並渴望做出貢獻，我們歡迎您申請這個充滿挑戰且回報豐厚的職位。

**好處：**

• 年度績效獎金（取決於績效）
• 醫療福利
• 公司旅行
• 團體保險

We’re looking for an experienced Software Quality Assurance Engineer who has experience in both manual and automation testing, coupled with a good knowledge of the Software Development Life Cycle (SDLC). Most importantly, someone who is excited about identifying bugs and errors. Does that sound like you? Then you may be the missing piece our team is looking for.

The Job:

• Design and develop automation scripts and ensure scripts are executable on Jenkins.
• Contribute and work with QA Engineers to maintain and update existing test scripts.
• Define and improve testing practices, tools, and processes with the goal of verifying new features and preventing regressions.
• Monitor and ensure each change achieves its business KPI on production.
• Mentor quality assurance junior team members, including conducting training sessions, test reviews, and other methods necessary to help them advance their knowledge in quality assurance.
• Report issues and risks discovered to your Superior / Quality Assurance lead in a clear manner so that risks are mitigated.

The Person:

• Bachelor’s Degree in Computer Science, Computing, Software Engineering, or a relevant major.
• At least 4 years of working experience in a quality assurance position.
• Proven hands-on experience in test automation frameworks and tools.
• Experience in SQL, including the ability to design and manipulate test data and validate stored testing procedures.
• Possesses a good understanding of the testing life cycle and Software Development Life Cycle.
• Strong analytical and problem-solving skills.
• Ability to work with minimal supervision and a commitment to the team's schedules and goals.
• Excellent communication skills.
• Proficiency in English, both spoken and written.

• Annual Leaves- Additional annual leave will be credited to you on a yearly basis.
• Medical and Insurance Coverages - We have got you covered.
• Opportunities - Above training and guidance, you will have the opportunity to try, to build your confidence and become your best self, and to interact and build a strong relationship.
• Rocking Diversity- Play hard, work harder with people of diverse skill sets and experiences! Challange yourself to step out of your comfort zone, and you'll find yourself growing in way you'd never imagine.

Rentokil Initial adalah sebuah syarikat perkhidmatan perniagaan antarabangsa yang mempunyai lebih dari 66,000 rakan sekerja di 70 buah negara.

Kami berusaha untuk melindungi orang ramai dan meningkatkan taraf kehidupan yang lebih baik, contohnya dengan mengawal makhluk perosak dan meningkatkan mutu kebersihan.

Kami pakar dalam bidang kami dan melabur dalam latihan, sains, inovasi dan teknologi.

Mendengar dan bertindak di atas maklum balas adalah sebahagian daripada budaya kami untuk menyokong rakan sekerja dan pelanggan kami. Rentokil Initial menganggap kesetaraan dan keadilan adalah hak asasi semua rakan sekerjanya.

Kami terapkan nilai-nilai Perkhidmatan, Hubungan dan Kerja berpasukan yang kami telah tanam ke dalam diri rakan-rakan sekerja kami di seluruh dunia.

Ketahui dengan lebih lanjut di careers.rentokil-initial.com

Dalam peranan ini, anda akan bertanggungjawab untuk:

• Melakukan servis kawalan makhluk perosak seperti semburan, pewasapan, dan pemasangan perangkap untuk menghapus dan mengawal pembiakan lipas, semut, anai-anai, nyamuk, tikus, lalat, kekaltu, dan haiwan-haiwan perosak yang lain.
• Memberi sokongan kepada Penyelia dan pasukan dalam pelaksanaan tugas.
• Membina dan mengekalkan hubungan yang baik dengan pelanggan-pelanggan.
• Memberi laporan yang betul dan tepat pada masanya apabila diarahkan oleh Penyelia.
• Tugas-tugas lain yang berkaitan dengan pekerjaan yang mungkin diberikan kepada anda dari semasa ke semasa.

SEMUA JANTINA DARI PELBAGAI BANGSA ADALAH DIGALAKKAN UNTUK MEMOHON JAWATAN INI

Calon yang ideal memiliki:

• Kelayakan pelajaran bertaraf UPSR atau ke atas. Sijil UPSR/PMR/SPM (mana-mana yang tertinggi) dalam versi asal (original) mesti dikemukakan semasa menghadiri temuduga.
• Berumur antara 21 dan 40 tahun (41 tahun ke atas masih boleh dipertimbangkan sekiranya mempunyai pengalaman di dalam industri yang berkaitan).
• Lesen D dan/atau GDL yang sah.
• Minat melakukan kerja servis dan kerja luar (outdoor).
• Menetap di kawasan berdekatan.
• Pengambilan pekerja asing bergantung kepada kelulusan pihak berkuasa tempatan dan tertakluk pada permohonan visa mereka sendiri.

Sangat Diingini Jika Anda:

• Mempunyai sifat ingin belajar. Pengalaman tidak diperlukan kerana latihan insentif akan disediakan.
• Berdisiplin dan mampu mematuhi semua polisi dan dasar Syarikat.
• Berupaya untuk berbahasa Melayu dan juga memahami bahasa Inggeris mudah (penulisan dan percakapan).
• Boleh menggunakan telefon pintar dan celik IT/teknologi.

Ganjaran dan Faedah

• Gaji pokok yang menarik, pelbagai jenis elaun dan insentif (bergantung kepada prestasi anda).
• Fleksibiliti dan kepercayaan untuk menggunakan van syarikat bagi tujuan kerja. Kad petrol juga disediakan.
• Insurans kemalangan, nyawa, dan kemasukan hospital.
• Faedah rawatan pesakit luar.
• Faedah rawatan mata dan gigi.
• Caruman KWSP, PERKESO & SIP.
• Pakaian seragam percuma (baju, seluar, topi, t-shirt, sarung kaki, kasut keselamatan, dan alat keselamatan kerja).
• Telefon bimbit dan/atau kad sim untuk kegunaan kerja (bagi yang berkelayakan).
• Pelbagai anugerah berkenaan kecemerlangan kerja, aktiviti korporat, dan inisiatif untuk kebajikan pekerja.

Anda akan dialu-alukan oleh rakan-rakan sekerja yang ramah, mantap, berdaya saing, bermotivasi tinggi, dan fokus untuk mencapai matlamat dan hasil.

Jadi, tunggu apa lagi? Ayuh, mari sertai pasukan kami dengan MEMOHON SEKARANG!

Peluang Sama Rata

Rentokil Initial percaya dalam menyokong semua pekerja dengan menyediakan peluang yang sama dan mengelakkan diskriminasi. Kami juga memberi penekanan kepada kepelbagaian di tempat kerja. Ini bermaksud, kami serius untuk mewujudkan persekitaran yang inklusif yang menerima perbezaan setiap individu, menghargai kekuatan mereka dan memberikan peluang kepada semua rakan sekerja untuk mencapai potensi penuh mereka. Adakah anda ingin menyediakan perkhidmatan profesional yang bernilai untuk komuniti anda? Adakah anda yakin yang anda mampu melakukan kerja ini dengan baik? Mohonlah hari ini!

Lokasi cawangan ini:

Rentokil Initial (M) Sdn Bhd.  No. 7 Jalan Utarid U5/13, Seksyen U5, 40150 Shah Alam

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Job Summary: We're seeking a sharp QA Supervisor with expertise in life insurance. You'll be responsible for maintaining high-quality standards, ensuring regulatory compliance, and driving efficiency improvements. Collaboration with teams to pinpoint enhancement opportunities, including monitoring the quality of calls and chats by telesales, customer experience, and sales staff, is key.

Key Responsibilities

• Evaluate Calls and Chats: Assess the quality of telesales, customer experience, and sales staff interactions, providing feedback and coaching for improvement.
• Develop and Implement Quality Assurance Processes: Create and enforce rigorous quality assurance protocols tailored to our life insurance operations.
• Data Analysis for Improvement: Analyze data to identify areas for enhancement and provide actionable insights for improvement.
• Provide Training on Quality Standards: Deliver training programs to ensure staff understanding and compliance with quality standards.
• Lead Continuous Improvement Initiatives: Drive initiatives to enhance operational efficiency and quality across all processes.

• Bachelor's degree in relevant field.
• years of experience in life insurance QA or similar role.
• Strong understanding of life insurance products and regulations.
• Analytical mindset with high attention to detail.
• Excellent communication skills.

• Fast moving, challenging and unique business problems

• Strong learning and development plans for your career growth
• International work environment and flat organization
• Competitive salary
• Flexible working arrangement
• Casual work attire

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Job Summary: We're seeking a sharp Quality Assurance Specialist with expertise in life insurance. You'll be responsible for maintaining high-quality standards, ensuring regulatory compliance, and driving efficiency improvements. Collaboration with teams to pinpoint enhancement opportunities, including monitoring the quality of calls and chats by telesales, customer experience, and sales staff, is key.

Key Responsibilities

• Evaluate Calls and Chats: Assess the quality of telesales, customer experience, and sales staff interactions, providing feedback and coaching for improvement.
• Develop and Implement Quality Assurance Processes: Create and enforce rigorous quality assurance protocols tailored to our life insurance operations.
• Data Analysis for Improvement: Analyze data to identify areas for enhancement and provide actionable insights for improvement.
• Provide Training on Quality Standards: Deliver training programs to ensure staff understanding and compliance with quality standards.
• Lead Continuous Improvement Initiatives: Drive initiatives to enhance operational efficiency and quality across all processes.

• Bachelor's degree in relevant field.
• years of experience in life insurance QA or similar role.
• Strong understanding of life insurance products and regulations.
• Analytical mindset with high attention to detail.
• Excellent communication skills.

• Fast moving, challenging and unique business problems

• Strong learning and development plans for your career growth
• International work environment and flat organization
• Competitive salary
• Flexible working arrangement
• Casual work attire

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Job Summary: We're seeking a sharp Quality Control Inspector with expertise in life insurance. You'll be responsible for maintaining high-quality standards, ensuring regulatory compliance, and driving efficiency improvements. Collaboration with teams to pinpoint enhancement opportunities, including monitoring the quality of calls and chats by telesales, customer experience, and sales staff, is key.

Key Responsibilities

• Evaluate Calls and Chats: Assess the quality of telesales, customer experience, and sales staff interactions, providing feedback and coaching for improvement.
• Develop and Implement Quality Assurance Processes: Create and enforce rigorous quality assurance protocols tailored to our life insurance operations.
• Data Analysis for Improvement: Analyze data to identify areas for enhancement and provide actionable insights for improvement.
• Provide Training on Quality Standards: Deliver training programs to ensure staff understanding and compliance with quality standards.
• Lead Continuous Improvement Initiatives: Drive initiatives to enhance operational efficiency and quality across all processes.

• Bachelor's degree in relevant field.
• years of experience in life insurance QA or similar role.
• Strong understanding of life insurance products and regulations.
• Analytical mindset with high attention to detail.
• Excellent communication skills.

• Fast moving, challenging and unique business problems

• Strong learning and development plans for your career growth
• International work environment and flat organization
• Competitive salary
• Flexible working arrangement
• Casual work attire

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Job Summary: We're seeking a sharp Quality Assurance Manager with expertise in life insurance. You'll be responsible for maintaining high-quality standards, ensuring regulatory compliance, and driving efficiency improvements. Collaboration with teams to pinpoint enhancement opportunities, including monitoring the quality of calls and chats by telesales, customer experience, and sales staff, is key.

Key Responsibilities

• Evaluate Calls and Chats: Assess the quality of telesales, customer experience, and sales staff interactions, providing feedback and coaching for improvement.
• Develop and Implement Quality Assurance Processes: Create and enforce rigorous quality assurance protocols tailored to our life insurance operations.
• Data Analysis for Improvement: Analyze data to identify areas for enhancement and provide actionable insights for improvement.
• Provide Training on Quality Standards: Deliver training programs to ensure staff understanding and compliance with quality standards.
• Lead Continuous Improvement Initiatives: Drive initiatives to enhance operational efficiency and quality across all processes.

• Bachelor's degree in relevant field.
• years of experience in life insurance QA or similar role.
• Strong understanding of life insurance products and regulations.
• Analytical mindset with high attention to detail.
• Excellent communication skills.

• Fast moving, challenging and unique business problems

• Strong learning and development plans for your career growth
• International work environment and flat organization
• Competitive salary
• Flexible working arrangement
• Casual work attire

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Job Summary: We're seeking a sharp Senior Quality Assurance with expertise in life insurance. You'll be responsible for maintaining high-quality standards, ensuring regulatory compliance, and driving efficiency improvements. Collaboration with teams to pinpoint enhancement opportunities, including monitoring the quality of calls and chats by telesales, customer experience, and sales staff, is key.

Key Responsibilities

• Evaluate Calls and Chats: Assess the quality of telesales, customer experience, and sales staff interactions, providing feedback and coaching for improvement.
• Develop and Implement Quality Assurance Processes: Create and enforce rigorous quality assurance protocols tailored to our life insurance operations.
• Data Analysis for Improvement: Analyze data to identify areas for enhancement and provide actionable insights for improvement.
• Provide Training on Quality Standards: Deliver training programs to ensure staff understanding and compliance with quality standards.
• Lead Continuous Improvement Initiatives: Drive initiatives to enhance operational efficiency and quality across all processes.

• Bachelor's degree in relevant field.
• years of experience in life insurance QA or similar role.
• Strong understanding of life insurance products and regulations.
• Analytical mindset with high attention to detail.
• Excellent communication skills.

• Fast moving, challenging and unique business problems

• Strong learning and development plans for your career growth
• International work environment and flat organization
• Competitive salary
• Flexible working arrangement
• Casual work attire