Executive - Card Authorization (Shift 24/7 basis)
Full-time
Fresh/Entry Level
Kuala Lumpur, Wilayah Persekutuan K...
21 hours ago
Job Description:
To provide Authorization Services to cardholders and merchants in order to support card usage whilst minimizing credit losses.
To perform verification with cardholder upon Real Time Transaction Monitoring...
Job Description:
- To provide Authorization Services to cardholders and merchants in order to support card usage whilst minimizing credit losses.
- To perform verification with cardholder upon Real Time Transaction Monitoring to mitigate fraud risk and preserve the organization and customer interest.
- To attend and hold responsibility of other Authorization channel deliverance within the scope of duties.
- To ensure that daily reports are accurately compiled and channelled to the appropriate party.
- To deliver Authorization scope of duties inclusive but not limited to on-us/ not on-us Authorization request, Authorization cancellation and reversal, Credit Card Easy Payment, Balance Transfer, ATM/ CDM terminal monitoring, points redemption and others thru the various channels.
- Proactively review and monitor the online fraud alert system to mitigate fraud loss.
- To provide sound judgment when performing bypass to overwrite system response.
- To attend and promptly perform the customer and transaction verification triggered from Fraud Alert
- System or referral received from business networks, card issuers/ acquirers and payment providers.
- Provide an exceptionally high level of customer care when handling personal, telephone and written enquiries from internal and external customers or business counterparts.
- To source a daily data compilation for management monthly report preparation.
- Attend to customer and merchant’s enquiries on products/facilities.
- To vigilantly perform card block for lost & stolen reporting or hold for security purposes whenever required inclusive block release and card replacement whenever applicable.
- To perform force authorization within exceptional authorization requests.
- To source data compilation for MIS and ensure the daily reports requirements are properly executed.
- To be flexible in undertaking the duties and responsibilities attached to their job and may be asked to perform other duties which reasonably correspond to the general character of their job and their level of responsibility.
- Plan and complete delegated tasks to a high standard delivering work to agreed times.
- To maintain personal and professional development to meet the changing demands of the job and actively participate in appropriate learning and development activities.
Job Requirement:
- A recognized Degree holder.
- Preferably with experience in Banking/ financial services or similar background. (Authorization background will be an advantage).
- Willing to work shift hours (24/7), motivated and energetic.
- Excellent team player, result oriented and able to communicate with all level of people.
- Good communication skills in Bahasa Malaysia & English.
- Successful candidate will be based at HQ office Bangsar South.
Perks & Benefits
- Nearby public transport
- Central location
- Casual dress code
- Medical insurance
- Personal leave
Overview
AEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.
Our business philosophy is based on "Customer Satisfaction" and we strive to make a positive contribution to our customer's lifestyles. AEON Credit has more than 10 branches in East and West Malaysia. In line with our rapid business expansion, we are extending our service network to new locations to better serve our customers.
Why Join AEON Credit?
At AEON Credit, we believe in "Customers First". To commit to this, we focus on enhancing our customer's convenience and continually provide them with value-added financial services to help them meet their lifestyle needs.
AEON Credit is an exciting and dynamic place to work. As a fast-growing consumer financing company, we are always looking to recruit exceptional individuals who strive for excellence. We seek visionary individuals that take initiative and are innovative, results-oriented and independent.
Join us in our mission to benefit our customers by providing them with the very best set of consumer financial services to better serve our customers' needs and to continue our contribution to the community.